FAQs / Shipping / Returns
WHERE ARE YOU LOCATED?
We're happily based at a secret ninja village deep in the mountains of Singapore, the Heart of South East Asia. It’s where most of the ninjutsu magic happens, but we do have a branch office in the US @ Portland, OR.
MY CARD WAS DECLINED. HOW COME?
Please contact customer support if you are facing issues with checkout.
OUR SHIPPING PROMISE:
FandoManiax partners with global Artisans & Suppliers to provide you great products at great prices. This means that your order is shipped from global areas such as Thailand, Wakanda, China, India, etc. through our partnership with USPS/EMS.
Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive. Please do not panic if it does not receive it immediately. Your item is safely on its way, borne by our horde of flying blue cats.
We offer international shipping options, too, so you can get amazing fandom merch no matter where you are!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If time is still running on your watch, we can safely rule out interference from time-manipulating aliens.
Are you buying from outside of the U.S. (Canada, in particular)? Your country's customs department may decide to hold your items at the border temporarily, often without explanation, eh!
Note: Canada's customs department takes a particularly long time to resolve these holds. Don’t worry, though. This doesn’t happen a good deal of the time. But if your order has been held up, we suggest calling your country's customs department directly and ask that they release your items immediately. Or else. ;)
Note: Still no luck with the customs release? No problem! Tell us and we'll send a replacement your way!
WHAT IS YOUR RETURN POLICY?
It pains us that your product wasn’t to your liking.
But if you wish to cancel or make changes to your order, you can do so, but only within 24 hours of purchase.
If you wish to return the product to us, our return policy lasts 7 days from the date you received the product (i.e. sign over from your local postal service). If 7 days have gone by since, unfortunately we can’t offer you a refund or exchange.
Also, please understand that to be eligible for a Return/Resend/Refund, the product must qualify as:
-Having fault on arrival (wrong size,wrong design, wrong item);
-Not as described on product page.
If we establish that the fault is ours, we'll take it off your hands and pay for the return shipping. J
However, please remember that to be eligible for a return, your item must be unused, and must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we will need a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. The highly advanced but easily-confused androids in charge of making our products won’t know what to do with your item, and this may cause their circuits to go haywire.
We will only accept returns which have been acknowledged by our CS staff. Please contact them through our Contact Us form, a call, or a quick email to SUPPORT@FANDOMANIAX.COM.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process